This document is provided in English only. The English version is legally governing.
These Terms of Service (“Terms”) govern your access to and use of Auvia CRM (“Service”), operated by Auvia. By signing in or using the Service, you agree to these Terms.
Auvia CRM is a cloud-based CRM platform for real estate agencies, providing tools for lead management, email automation, task tracking, document handling, and team collaboration.
Your account is managed by your agency owner. You are responsible for keeping your credentials secure. Notify us immediately at info@auviacrm.com if you suspect unauthorised access.
You agree not to: use the Service for any unlawful purpose; upload malicious code or disrupt the Service; share credentials with unauthorised persons; or reverse-engineer any part of the Service.
Access is provided under a subscription agreement. Fees, billing cycles, and cancellation terms are set out in your individual subscription agreement. We reserve the right to suspend access for non-payment after reasonable notice.
We process personal data in accordance with our Privacy Policy. You retain ownership of all data you upload. We do not sell your data.
The Service, including its design, software, and content, is the exclusive property of Auvia. Your subscription grants you a limited, non-exclusive licence to use the Service for your agency's internal business purposes only.
We aim for high availability but do not guarantee uninterrupted access. We are not liable for losses resulting from downtime, maintenance, or events outside our reasonable control.
To the maximum extent permitted by law, Auvia's total liability shall not exceed the fees paid in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
Either party may terminate the subscription at any time. Upon termination, your data is retained for 30 days then permanently deleted. Request a data export at any time by contacting info@auviacrm.com.
These Terms are governed by the laws of Switzerland. Disputes shall be subject to the exclusive jurisdiction of the courts of Switzerland.
We may update these Terms and will notify you by email or in-app notification at least 14 days before material changes take effect.
This Privacy Policy explains how Auvia collects, uses, and protects personal data when you use Auvia CRM. It is intended to comply with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nFADP).
Auvia is the data controller for personal data processed through the Service. Contact: info@auviacrm.com
Your data is stored on secure cloud infrastructure with TLS encryption in transit and access controls. Access to production data is restricted to authorised personnel only.
We do not sell your data. We may share it only with: our hosting provider (Railway) to operate the Service; Anthropic, for AI-assisted analysis of content you explicitly submit; and competent authorities where required by law.
We retain your data for the duration of your subscription plus a 30-day grace period. Audit log data is retained for 12 months. You may request early export or deletion at any time.
Under GDPR and the Swiss nFADP, you have the right to: access, correct, delete, or export your personal data; object to or restrict processing; withdraw consent at any time. Contact info@auviacrm.com. We respond within 30 days.
We use strictly necessary session cookies for authentication only. We do not use advertising, tracking, or third-party analytics cookies.
Your data may be processed on infrastructure outside Switzerland or the EEA. We ensure appropriate safeguards in accordance with GDPR and the Swiss nFADP.
We will notify you by email or in-app notification at least 14 days before material changes take effect.
Privacy questions or data requests: info@auviacrm.com
You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner: edoeb.admin.ch