This document is provided in English only. The English version is legally governing.
These Terms of Service (“Terms”) govern your access to and use of Auvia CRM (“Service”), operated by Auvia. By signing in or using the Service, you agree to these Terms.
Auvia CRM is a cloud-based CRM platform for real estate agencies, providing tools for lead management, email automation, task tracking, document handling, and team collaboration.
Your account is managed by your agency owner. You are responsible for keeping your credentials secure. Notify us immediately at info@auviacrm.com if you suspect unauthorised access.
You agree not to: use the Service for any unlawful purpose; upload malicious code or disrupt the Service; share credentials with unauthorised persons; or reverse-engineer any part of the Service.
Access is provided under a subscription agreement. Fees, billing cycles, and cancellation terms are set out in your individual subscription agreement. We reserve the right to suspend access for non-payment after reasonable notice.
We process personal data in accordance with our Privacy Policy. You retain ownership of all data you upload. We do not sell your data.
Where we process personal data on behalf of your agency — including lead records, client contact details, and email content — a Data Processing Agreement (DPA) applies as an annex to these Terms and governs that processing relationship. Contact info@auviacrm.com to obtain the current DPA. In the event of a personal data breach affecting data we process on your behalf, we will notify you within 72 hours of becoming aware, in accordance with GDPR Article 33 and the Swiss nFADP.
The Service, including its design, software, and content, is the exclusive property of Auvia. Your subscription grants you a limited, non-exclusive licence to use the Service for your agency's internal business purposes only.
We aim for high availability but do not guarantee uninterrupted access. We are not liable for losses resulting from downtime, maintenance, or events outside our reasonable control.
To the maximum extent permitted by law, Auvia's total liability shall not exceed the fees paid in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages. While we require our sub-processors to maintain appropriate contractual data protection safeguards, we are not liable for a sub-processor's independent security failure outside our reasonable control.
Either party may terminate the subscription at any time. Upon termination, your data is retained for 30 days then permanently deleted. Request a data export at any time by contacting info@auviacrm.com.
These Terms are governed by the laws of Switzerland. Disputes shall be subject to the exclusive jurisdiction of the courts of Switzerland.
We may update these Terms and will notify you by email or in-app notification at least 14 days before material changes take effect.
This Privacy Policy explains how Auvia collects, uses, and protects personal data when you use Auvia CRM. It is intended to comply with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nFADP).
Auvia is the data controller for personal data relating to your account: name, email address, login activity, and usage data.
For personal data that your agency stores in the Service — including lead records, buyer and seller contact details, and email content belonging to your clients — your agency is the data controller and Auvia acts as a data processor on your behalf. This processing is governed by a Data Processing Agreement (DPA) which forms part of your subscription agreement. Contact info@auviacrm.com to obtain the current DPA before onboarding client data.
Your data is stored on secure cloud infrastructure with TLS encryption in transit and access controls. Access to production data is restricted to authorised personnel only.
We do not sell your data. We share it only with the sub-processors listed below, competent authorities where required by law, and no one else.
AI features & Anthropic: When you use AI-powered features (email draft generation, lead analysis, Ask AI), the relevant content — which may include personal data of your clients such as names, contact details, and property interests — is transmitted to Anthropic’s API. Anthropic processes this data solely to generate the AI response and does not use it to train their models. You should inform your clients that their data may be processed by an AI system for operational purposes.
| Sub-processor | Location | Purpose | Safeguard |
|---|---|---|---|
| Railway | US / EU | Infrastructure & hosting | SCCs / DPA |
| Anthropic | United States | AI features | SCCs / DPA |
| Stripe | United States | Payment processing | SCCs / DPA |
| United States | Gmail integration (if enabled) | SCCs / DPA | |
| Microsoft | United States | Outlook integration (if enabled) | SCCs / DPA |
We will notify you at least 30 days before adding a new sub-processor that processes personal data on your behalf.
We retain your data for the duration of your subscription plus a 30-day grace period. Audit log data is retained for 12 months. You may request early export or deletion at any time.
Under GDPR and the Swiss nFADP, you have the right to: access, correct, delete, or export your personal data; object to or restrict processing; withdraw consent at any time. Contact info@auviacrm.com. We respond within 30 days.
We use strictly necessary session cookies for authentication only. We do not use advertising, tracking, or third-party analytics cookies.
Your data may be processed on infrastructure outside Switzerland or the EEA, including in the United States. Where this occurs, we rely on Standard Contractual Clauses incorporated into our data processing agreements with each sub-processor (confirmed present in Anthropic's and Stripe's Data Processing Addenda; Google and Microsoft incorporate equivalent standard clauses into their respective data processing terms), as recognised under both the EU GDPR and the Swiss nFADP as a valid transfer mechanism.
In the event of a personal data breach affecting data we process on your behalf, we will notify you without undue delay and in any event within 72 hours of becoming aware of the breach. Our notification will include: the nature of the breach; the categories and approximate volume of personal data and individuals affected; the likely consequences; and the measures we have taken or propose to take to address the breach and mitigate its possible adverse effects. Where a full notification is not possible within 72 hours, we will provide the available information first and supplement it without further undue delay.
We will notify you by email or in-app notification at least 14 days before material changes take effect.
Privacy questions or data requests: info@auviacrm.com
You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner: edoeb.admin.ch